South Texas College
Job Announcement # 2008 – 2035
Job
Title: IT
SUPPORT SERVICES MANAGER
Department: Information Technology
Reports
to: Chief Information
Officer
FLSA
Status: Exempt
Salary: Commensurate with education and experience
Closing Date: Open until filled. Screening to begin May 5, 2008
SUMMARY
Supervises and
ensures the efficient operation of the College’s network infrastructure, client
desk computers, and peripheral equipment. Manages staff responsible for
technology staff monitoring and diagnosing network and desktop problems.
ESSENTIAL
DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. Other duties may be assigned.
1) Leads Network Support Services
and Technical Support Services departments in operational planning and projects,
and organizes and negotiates the allocation of resources.
2)
Manages
the deployment, monitoring, maintenance, development, infrastructure servers,
PCs operating systems, and associated peripheral hardware.
3) Works autonomously with
stakeholders to define business and systems requirements for new technology
implementations.
1) Ensures the efficient utilization
of technical resources – including personnel and equipment – across the college
district
2) Oversees all reports and
documentation related to network and desktop systems operations
3) Develops maintenance schedules
for network and desktop systems equipment
4) Practices asset management for
technology hardware, software, and equipment
5) Manages Network Support Services
and Technical Support Services’ staffing, including recruitment, supervision,
scheduling, development, evaluation, and disciplinary actions
6) Conducts system feasibility
studies and testing
7) Analyzes existing operations and
makes recommendations for the improvement and growth of the network
infrastructure and desktop systems
8) Develops business case
justifications and cost/benefit analysis for technology spending and
initiatives
9) Establishes and maintains regular
written and in-person communications with the college’s leadership, department heads,
and end users regarding pertinent Technology Resources activities
10) Conducts research and remains
current with the latest technologies and solutions in support of procurement
efforts
11) Oversees network and desktop
related projects and project portfolio
12) Develops and implements all
functional procedures, including those for network architecture, standards,
purchasing, and service provision
13) Assists in the provisioning of
end-user services, including help desk and technical support services
14) Develops requests for proposal
15) Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
Supervises
department staff
QUALIFICATIONS To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.
1) (See Education for requirements
of degrees and certifications)
2) Strong technical knowledge of
network and PC operating systems including Cisco IOS and the Microsoft Windows
platforms
3) Strong technical knowledge of
current network hardware, protocols, and standards including Cisco hardware,
general networking standards, and best practices
4) Extensive enterprise level
application support experience
5) Proven experience in network
infrastructure planning and development
6) Excellent understanding of the
organization’s goals and objectives
7) In-depth knowledge of applicable
data privacy practices and laws
8) Strong understanding of human
resource management principles, project management principles, and strong
leadership skills; demonstrated supervisory skills
9) Excellent written and oral
communication skills
10) Excellent interpersonal skills
11) Ability to conduct and direct
research into technology issues and products as required
12) Ability to effectively prioritize
and execute tasks in a dynamic environment; keen attention to detail
13) Exceptional customer service
orientation
14) Extensive experience working in a
team-oriented collaborative environment
EDUCATION and/or EXPERIENCE
*
Minimum requirement of Bachelor degree in computer science; Master of Business
Administration with technology as a core component, preferred
* 5
years related work experience
* Certifications
in network infrastructure and desktop systems a plus
LANGUAGE SKILLS
Ability
to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write
reports, business correspondence, and procedure manuals. Ability to effectively
present information and respond to questions in a business-friendly and
user-friendly language to groups of administrators, staff, and the general
public.
PHYSICAL DEMANDS
The
physical demands described here are representative of those that must be met by
an employee to successfully perform he essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While
performing the duties of this job, the employee is regularly required to stand,
walk, sit, and talk or hear. The employee is occasionally required to use hands
to finger, handle, or feel and reach with hands and arms. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, depth
perception, and ability to adjust focus.
REASONING
ABILITY
Ability
to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or schedule form.
WORK ENVIRONMENT
The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. The noise level in the work
environment is usually quiet.
HOW
TO APPLY:
Submit letter of application, STC
application, resume, copies of transcripts (official
transcripts required BEFORE
assignment begins) and five professional references with
addresses and phone numbers to:
SOUTH TEXAS COLLEGE
OFFICE OF HUMAN RESOURCES
PO BOX 9701
McAllen, TX 78502
No person shall be excluded from participation in,
denied the benefits of, or be subject to discrimination under any program or activity
sponsored or conducted by South Texas College on the basis of race, color,
national origin, religion, sex, age, veteran status, or disability.
Position #82034